Customer Care

Contact Customer Care
To contact illy regarding the status of an order, or with questions about our merchandise, or for help with business needs. For your added convenience, our dedicated Customer Care Specialists are available to personally assist you with all your holiday needs Monday through Friday, and on dedicated Saturdays.

Phone: 1 877 4MY ILLY (877 469 4559)
Email: customer.service@illyusa.com
Web: illyusa.com

General Hours of Operation:
Monday-Friday, 9am-7pm E.T.
Saturdays, 12/12 and 12/19, 9am-5pm E.T.

So that your gifts arrive by Christmas , please use this guide to place your orders in time.

For Christmas delivery, place orders by:
- December 17, 12:00pm E.T. using standard ground shipping
- December 22, 12:00pm E.T. using 2-day air
- December 23, 12:00pm E.T. using next-day air

Returns
If for any reason you are not satisfied with your order, you may return the merchandise within 30 days of purchase for a refund (minus shipping & handling) or exchange. Refunds will be made to the original credit card used to make the purchase. Return shipping charges are not refundable.

Please ship returns to:

illy caffé North America, Inc.
Returns Fulfillment Center
5385 E. Provident Drive
Cincinnati, OH 45246

Other Help
Please check our online HELP page for answers to frequently asked questions.